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Out of Stock Items 

  • The unselectable item is out of stock in our online shop at the moment. Ordering of the item will be available upon request.

  • Kindly contact us at for further assistance.


Shipping Policy

  • Online merchandise orders are only available to Singapore addresses at the moment.

  • No shipping charge will be applied to Singapore addresses. 

  • Duration of time needed for the delivery will be informed via email, the lead time will be less than 5 working days. 

  • Should you wish to receive the item in urgent time frame, kindly contact us in advance prior to purchase.

  • Our boutique representative will coordinate with you to ensure your parcel will arrive at the best convenient time for you.

Exchange policy

  • Merchandise is accepted for exchange within 14 days accompanied by the original sales receipt.

  • Exchange of merchandise is not acceptable under damaged condition.

  • Exchange of merchandise with gemstone is subjected to gemmological testing at the customer’s expense.

  • No refund is allowed for merchandise sold

  • Merchandise that is made to customer’s specification or design is not accepted or credit, it is sole responsibility of the customer to ensure that the merchandise is to their satisfaction.

  • The company reserved all the rights to reject jewelleries that are found being tempered or with any forms of defects cause by wearer mishandling.

Customisation Policy

  • Should you wish to have a customised piece, for instance with  different gemstones, color combination, etc…, Kindly contact us to discover on different options.

  • Deposits for these orders/items are not refundable and transferable.

  • Orders / items are to be collected and paid in full within the stipulated period or within 6 months from date of order, after which the deposit will be forfeited without prior notice.

  • For any changes on the design after completion, the additional charges shall be bear by the customer.

  • Caratell Pte Ltd reserves the right to amend, vary, delete or add any of these therms and conditions from time to time without prior notice.

Privacy Policy on Personal Information

  • We may collect personal information such as your home address, contact number and email etc in various ways when you provide it at our store, at our event or in our online webpage.

  • Any information provide to us will be kept confidential where as your personal email and contact number will only be used for verifying your identity and providing you with promotional materials and other services as requested.

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